Shipping & Returns Policy

SHIPPING

ROYAL KAFTAN offers worldwide shipping by partnering with DHL EXPRESS in your country to complete deliveries. 

Region	Carrier	Estimated delivery
Europe	DHL EXPRESS	5-7 working days
Gulf States	DHL EXPRESS	5-7 working days
USA	DHL	5-7 working days
Rest of the world	DHL	5-7 working days

 

TRACKING MY ORDER

When your order is shipped, we send you an email containing a tracking number to track your order with DHL. If you did not receive this email, please email : [email protected]

DUTIES & TAXES

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

RETURN & EXCHANGE

• We offer from the date of delivery 14-days to return/exchange your order.
• The item/s must be in original condition, unworn and unaltered in any way.
• Once we receive your return, we will notify you and process your refund.
• Customers are responsible for shipment costs for returns and exchanges.

To ship an item back to ROYAL KAFTAN please:

1. Contact us by email at [email protected] with the order number and the item you want to exchange
2. Place the item/s in the original shipping container.
3. Ship the product to our Adresse
4. Once we receive your return, we will notify you and process your refund minus a 40€ shipping fee.
5. The return is at the expense of the customer